Customer Service
Delivery Information
Where do we ship?
In Europe, SOREL ships to the following countries: Austria, Belgium, Finland, France, Germany,
Ireland, Italy, Netherlands, Spain and United Kingdom.
For each of these countries SOREL has a separate online shop in local currency and language. Please select the
online shop of the country where you would like to receive delivery.
The sorelfootwear.nl online shop delivers to the Netherlands. Currently we do not deliver to the Caribbean Netherlands. If you wish delivery to a different European country, please check out our country locator page.
Shipping Costs & Delivery Times
We work with DPD and UPS to make sure that your order is delivered fast and safely. . You can choose between standard or express home delivery and delivery to one of the UPS Access Point™ locations in your neighbourhood for a hassle-free pick up.
The table below illustrates our shipping options:
Free UPS Access Point™ deliveries for all orders over 80€ and free standard deliveries for all orders over 120€.
| Shipping Option | Costs | Delivery Time |
| Standard | 5.90 € | 3 - 4 business days* |
| UPS Access Point | 3.90 € | 3 - 4 business days* |
| Express | 15 € | 1-2 business days* |
*From Mondays to Fridays. Please allow additional time, required to prepare your order prior to shipment.
Express shipping orders placed on a Monday are dispatched on Tuesday and will be delivered on Wednesday. Express shipping orders placed on a Saturday are dispatched on Monday and will be delivered on Tuesday.
Please note that our delivery times are estimated and do not take into account any delay due to payment authorization.
Our distribution centre is closed on French public holidays and does not process any orders on these days. French bank holidays 2019: 1st January, 22nd April, 1st May, 8th May, 30th May, 10th June, 14th July, 15th August, 1st November, 11th November, 25th December.
Order Tracking
Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and order tracking link.
Delivery
In case of a failed delivery attempt, UPS or DPD will leave a notice in your letter box and you will have the possibility to retrieve your order at UPS or DPD’s nearest access point.
Other European Countries:
| Country | No Delivery to | Shipping Option | Cost |
| Sorel.at |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
|
| Sorelfootwear.be |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
|
| Sorelfootwear.de |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
|
| Sorelfootwear.es | The Canary Islands, Ceuta, Melilla, Plazas de Soberanía, Andorra |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
| Sorel.fi | Åland Islands |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
| Sorelfootwear.fr | DOM, TOM |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
| Sorel.ie |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
|
| Sorel.it | Livigno, Campionne d'Italia, Repubblica di San Marino |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
| Sorelfootwear.nl | The Caribbean Netherlands |
Standard UPS Access Point Express |
5.90 € 3.90 € 15 € |
| Sorelfootwear.co.uk | Channel Islands, Isle of Man, Gibraltar |
Standard UPS Access Point Express |
£4.90 £2.90 £12.90 |
