Privacy Policy

SOREL Privacy Policy

Last Updated: April 26, 2017

This privacy policy ("Policy") explains how your personal information is collected, used, and disclosed by Columbia Sportswear Company and its subsidiary SOREL, 14375 N.W. Science Park Drive, Portland, OR 97229, USA ("Columbia" or "we"). Unless we otherwise indicate, this Policy applies to all personal information collected by Columbia from any source, including information collected through our online services and activities, including this website (collectively, "Sites") and at retail locations. This Policy will not apply where we display or link to a different privacy policy.


We collect information from you in various ways. We collect personal information you directly provide to us online, in our stores and through your other interactions with us. For example, we collect your name, email address, postal address, phone number, fax number, demographics and other information you provide us or allow us to collect from you. We may also obtain information from other sources and combine that with information we collect from you.

When you visit our Sites, some information is automatically collected. For example, when you visit our Sites your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses are logged automatically. We also collect information about your usage of and activity on our Sites and your use of the services that are included in our Sites and are available via your mobile phone.

Cookies: We may automatically collect information using "cookies." Cookies are small data files stored on your hard drive by a web site. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. If you set your browser not to accept cookies or if you reject a cookie, it may affect certain features or services of our Sites.

Web Beacons: We may collect information using web beacons. Web beacons, or "gifs", are electronic images that may be used on our Sites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We use third party cookies and web beacons to help us compile aggregated statistics about our Sites. We receive assurances from those third parties that they will not collect or access your personal information on our Sites.


We may also use third parties to serve ads on third party sites. Certain third parties may automatically collect information about your visits to this and other web sites such as your IP address, your ISP, the browser you use to visit our Sites. They do this using cookies, clear gifs or other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Sites and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, cookies or clear gifs in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit


We use the personal information we collect for the purposes described in this Policy or as disclosed to you in other ways including on our Sites, in our stores or in connection with our services. For example, we may use your information to:

  • provide and deliver products and services;
  • send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • upon your prior consent, communicate with you about new contests, promotions and rewards, upcoming events and other news about products and services offered by Columbia;
  • operate and improve our Sites and services;
  • process and deliver contest entries and rewards;
  • manage and administer our community features and member programs and services;
  • respond to your comments and questions and provide customer service; and
  • link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service.


Certain sections of our Sites are designed as open and public community areas for connecting and sharing with other people. When you sign up for or participate in these areas you will be asked to provide certain information about yourself that may be displayed publicly along with photos, stories, posts, and other information you choose to provide. We may also post or publish your information when you submit comments, stories, photos and videos in connection with surveys, contests or promotions offered on the Sites.

Columbia involves carefully selected third party service providers, who will process your personal information for the purpose of technical support services to Columbia and who are bound to Columbia by data processing agreements as required by law as relevant, for example to process credit cards and payments, shipping and deliveries, manage and service our data, distribute emails, research and analysis as well as administering certain services and features.

We do not otherwise share your personal information with third parties except as follows:

  • in an aggregated or anonymized form that does not directly identify you;
  • with your consent, for example, when you agree to our sharing your information with other third parties for their own marketing purposes subject to their separate privacy policies;
  • with third party vendors, consultants and other service providers who are working on our behalf and need access to your information to carry out their work for us;
  • to (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of Columbia our agents, members, and others including to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person; and
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.


Columbia takes appropriate measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.


We may communicate with you by post or by e-mail, SMS, MMS or other electronic means in accordance with your contact preferences and this policy.

You may opt out of receiving promotional material from Columbia at any time. If you wish to opt of receiving promotions by email, you may follow the instructions in those emails to opt out. If you choose to opt out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.

For further information about our Policy or privacy practices, to send requests about your contact preferences or to make changes to or delete your information you can contact us

  • through the contact form on this page
  • Or by writing us at:
    Columbia Sportswear Company
    Attn: Ecommerce 14375 N.W. Science Park Dr.
    Portland, OR 97229

You may also use these contact details at any time to exercise your right to prevent the use of your personal information for marketing purposes (as outlined in this policy) or your right to access or modify the personal information that we hold about you.

This website is operated by Columbia Sportswear Company, a company which is headquartered in the United States of America. To provide you with this website and the goods and services you order, your data may be transferred to Columbia Sportswear Company, its group companies, and it services providers, who may be located in countries (including the USA) other than your country of residence. These countries may have data protection laws that are different than the laws in your country of residence, but Columbia Sportswear Company will protect your personal information in accordance with this privacy policy at all times.


Columbia may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above.